Reference

What You Agree To When You Use pick3md

This page sets out the legal framework that covers your account, your data, and how pick3md operates across eligible US states. Access to our platform depends on your state's laws, so read through what applies to you before you open an account.

State-by-state eligibilityAccount data rightsPayment policy contextContact and dispute path
Explore the Lobby Read FAQ
pick3md What You Agree To When You Use pick3md
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about our terms, your account data, or a payment dispute, these are the direct paths to get a response. For anything time-sensitive — a withdrawal hold or an account restriction — live chat is the fastest route. Written requests for data access or account deletion should go through email so we have a record.

Live Chat Start a chat session from the account dashboard for policy questions, account restrictions, or payment disputes that need a same-session response.
Email Support Send a written request to our support address for data access, account deletion, or formal dispute submissions. We confirm receipt and track each case.
Account Help Center The Help Center inside your account settings covers ID verification steps, withdrawal holds, and how to update your payment method on file.
HOW WE PROTECT YOU

Data Handling, Security, and Account Integrity

Our account security practices are built around the assumption that your wallet details and identity data need the same care as your bank account. Here is exactly how we handle the four areas that matter most to account holders.

Data Retention

We keep your account data — including saved PayPal, Venmo, and Play+ details — only as long as your account is active or as required by applicable state law.

Cookie Policy

Cookies track session state and fraud signals, not personal identity. You can manage cookie preferences from the settings menu without losing access to core account features.

Account Security

Login sessions use two-step verification. If we detect an unusual access pattern — a new device or an out-of-state IP — we'll ask you to confirm via a one-time code before continuing.

Requesting Changes

To update, export, or delete your personal data, submit a written request through email support. We verify your identity first, then action the request within the timeframe your state law requires.

Legal FAQ: Your Account, Your Rights

These are the questions we hear most often about our legal terms, data handling, and account eligibility. If yours isn't here, reach us through live chat or email and we'll give you a straight answer.

Access depends entirely on your state's law. At login, we check your location. If your state doesn't permit the activity, those features are blocked automatically — no workaround exists on our end.

Yes. Send a written request via email support. We verify your identity, then provide a data export within the timeframe your state's applicable law specifies.

Start with live chat for urgent holds. For formal disputes, submit in writing by email so we can log the case, reference your account history, and respond with a documented decision.

Saved payment details are deleted from our system when your account closes, subject to any retention period required by state law or fraud-prevention rules.

Updated terms appear in your account dashboard before the effective date. Logging in after that date constitutes acceptance. We don't bury changes — you'll see a banner flagging what updated.

Your government-issued ID and address confirmation are used only for the verification step required before withdrawals. We do not sell that data to marketing or advertising partners.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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